Terms of Service

These Terms of Service (“Terms”) govern your access to and use of VendorPulse (“Service”), a vendor relationship management software platform operated by VendorPulse LLC (vendorpulse.co). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you (or the organization you represent) and VendorPulse LLC. “You” refers to the individual or organization accessing the Service.

VendorPulse is a vendor relationship management (VRM) SaaS platform that enables businesses to:

• Upload and manage vendor contracts and documents
• Extract key contract data using artificial intelligence
• Track vendor relationships, contract statuses, and renewal dates
• Receive automated renewal alerts and notifications
• Analyze vendor risk, track service level agreements, and manage budgets
• Collaborate with team members on vendor management tasks

Access to the Service is provided on a subscription basis as described in these Terms. Features available to you depend on your subscription plan.

Eligibility. You must be at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or your organization. By using the Service, you represent that you meet these requirements.

Account Information. When you create an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@vendorpulse.co if you suspect unauthorized access.

Organization Accounts. If you create an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms. Your organization is responsible for all actions taken by its members using the Service.

One Account Per Entity. You may not create more than one organization account without our express written permission.

Free Trial. New subscribers (Basic or Pro) receive a 14-day free trial. A valid payment method is required to start a trial. No charges are made during the trial period. Your subscription will automatically convert to a paid plan at the end of the trial unless you cancel before it ends.

Subscription Plans. VendorPulse LLC offers the following paid plans:

• Basic Plan: $99/month or $999/year — unlimited vendors, all core features
• Pro Plan: $199/month or $1,999/year — everything in Basic plus AI risk analysis, approval workflows, budget tools, and integrations

Plan features are described on the pricing page and may be updated from time to time.

Auto-Renewal. Subscriptions automatically renew at the end of each billing period (monthly or annually) at the then-current rate. By starting a subscription, you authorize VendorPulse LLC to charge your payment method on file for each renewal period.

Cancellation. You may cancel your subscription at any time through the billing settings page within the Service. Cancellation takes effect at the end of the current billing period and you retain full access until that date.

Refund Policy. VendorPulse treats each cancellation situation as unique. Because VendorPulse operates on a no-contract, cancel anytime basis, refunds are not issued for partial months — if you cancel during a billing period, you retain access through the end of that period but are not entitled to a refund for unused time. New subscribers who are not satisfied may request a full refund within 30 days of their first paid charge by contacting support@vendorpulse.co. After 30 days, refunds are not provided for paid periods except where required by applicable law.

Payment Failure. If a payment fails, we will notify you and may retry the charge. If payment remains unresolved, we may suspend or limit your account until the payment is resolved.

Price Changes.VendorPulse LLC reserves the right to change subscription prices. We will provide at least 30 days' advance notice by email before any price changes take effect. Your continued use of the Service after a price change constitutes acceptance of the new price.

Taxes. Prices shown do not include applicable taxes. You are responsible for all taxes, levies, or duties associated with your subscription.

You agree to use the Service only for lawful business purposes and in accordance with these Terms. You agree not to:

• Upload or process documents containing sensitive personal data in violation of applicable privacy laws without appropriate safeguards
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Share account credentials with unauthorized third parties or allow access by individuals not authorized under your plan
• Use the Service to compete with VendorPulse or to build a similar or competing product
• Transmit malware, viruses, or any malicious code
• Attempt to gain unauthorized access to the Service or its related systems
• Use automated means to scrape or extract data from the Service beyond what is expressly permitted
• Interfere with or disrupt the integrity or performance of the Service
• Violate any applicable laws or regulations

VendorPulse LLC reserves the right to investigate suspected violations and may suspend or terminate accounts that violate this policy.

Your Data.You retain full ownership of all contract documents, vendor data, and other content you upload or submit to the Service (“Your Data”). VendorPulse LLC does not claim any ownership rights in Your Data.

License to VendorPulse LLC. By uploading Your Data, you grant VendorPulse LLC a limited, non-exclusive, worldwide license to use, store, copy, and process Your Data solely to provide the Service to you, as described in our Privacy Policy.

No Data Selling. VendorPulse LLC does not sell, rent, or otherwise transfer Your Data to third parties for advertising, marketing, or any other commercial purpose unrelated to providing the Service.

Data Export. You may export Your Data at any time through the Service. Upon account closure, your data will remain accessible for 90 days to allow for export, after which it will be permanently deleted from our systems.

VendorPulse LLC uses Anthropic's Claude AI API to process your uploaded documents for data extraction and analysis. By uploading documents to the Service, you acknowledge and consent to the following:

How It Works. When you upload a contract or document:

1. The document is securely transmitted to Anthropic's API for processing
2. Claude AI reads the document and extracts structured data (vendor name, value, dates, notice periods, etc.)
3. The extracted data is returned to VendorPulse and stored in your account

Risk Analyzer.When you use the Risk Analyzer feature, your contract documents are sent to Anthropic's Claude API for risk analysis and scoring.

Anthropic's Data Practices. Anthropic processes your documents pursuant to their API terms of service and privacy policy. By default, Anthropic does not use API inputs or outputs to train their models. For details, see anthropic.com/privacy.

Your Responsibility. You are responsible for ensuring you have the right to upload documents to the Service. We recommend against uploading documents containing highly sensitive personal information (such as medical records or government identification numbers) beyond standard commercial contract data.

VendorPulse IP. The Service, including its software, algorithms, user interface, design, and all related materials, is owned by VendorPulse LLC and protected by copyright, trademark, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription period.

Feedback. If you provide VendorPulse LLC with feedback, suggestions, or ideas, you grant VendorPulse LLC an irrevocable, royalty-free, worldwide license to use such feedback for any purpose without attribution or compensation.

Trademarks. VendorPulse and related marks are trademarks of VendorPulse LLC. You may not use these marks without our prior written permission.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VENDORPULSE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF VENDORPULSE LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VENDORPULSE LLC'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO VENDORPULSE LLC IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) $100 USD.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. VENDORPULSE LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES. VENDORPULSE LLC IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE. AI-EXTRACTED CONTRACT DATA IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. YOU SHOULD CONSULT QUALIFIED LEGAL COUNSEL FOR LEGAL ADVICE REGARDING YOUR CONTRACTS.

NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS SHALL LIMIT VENDORPULSE LLC'S LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT, OR TO THE EXTENT SUCH LIMITATION IS NOT PERMITTED BY APPLICABLE LAW.

You agree to indemnify, defend, and hold harmless VendorPulse LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) Your Data; (c) your violation of any third party's rights; or (d) your violation of applicable law.

Informal Resolution. Before initiating formal proceedings, you agree to first contact us at support@vendorpulse.co and attempt to resolve the dispute informally. We will respond within 30 days.

Arbitration.For disputes that cannot be resolved informally, you and VendorPulse LLC agree to resolve disputes exclusively through binding individual arbitration under the American Arbitration Association's Commercial Arbitration Rules, administered in Orange County, California. You waive the right to a jury trial and to participate in class actions or class-wide arbitrations.

Exceptions. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm. Claims relating to intellectual property infringement may also be brought in court.

Small Claims. Either party may bring qualifying claims in small claims court instead of arbitration.

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law principles. Any court proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Orange County, California, and you consent to the personal jurisdiction of those courts.

We may modify these Terms at any time. For material changes, we will provide at least 30 days' advance notice by email to the address associated with your account. We will also post updated Terms at vendorpulse.co/terms with a new effective date. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you disagree with changes, you may cancel your subscription before they take effect.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and VendorPulse LLC regarding the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision of these Terms does not waive our right to enforce it in the future.

Assignment. You may not assign these Terms or your rights under them without our prior written consent. VendorPulse LLC may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.

Force Majeure. VendorPulse LLC is not liable for delays or failures in performance resulting from events beyond our reasonable control, including internet outages, third-party service failures, or acts of nature.

Transactional Emails. VendorPulse LLC will send you emails necessary to operate your account and the Service. These include account confirmation, password resets, billing receipts and renewal notices, security alerts, and other service-related communications. You cannot opt out of transactional emails while your account is active.

Marketing and Product Emails. If you opted in to marketing communications during signup, we may send you product updates, feature announcements, usage tips, and promotional offers.

Unsubscribe. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email, or by updating your notification preferences in your account settings. Unsubscribing from marketing emails does not affect delivery of transactional emails.

If you have questions about these Terms, please contact us: